OT&T - Order Track & Trace

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Order Track and Trace (OT&T) is a very simple, low cost solution that automates the tracking of planned versus actual order deliveries and collections.

The solution is telephony based enabling any driver, whether employed or subcontracted, with a mobile phone (or access to a landline) to use it without any special hardware.

Integration with your existing TMS or scheduling system provides OT&T with precise details of driver schedules. System intelligence tracks the status of each driver’s journey from the start of the day through each delivery/collection to the end of the day. Each time a call is made to a single designated telephone number, the system uses voice prompts to ask the driver to enter specific information using the keys on their mobile phone. The driver is also able to leave a voice file with any comments.

The system has an SMS control facility which can be used in place of or in addition to the call option.

Real-time visibility and status reporting of the entire fleet enables proactive management, highlighting and escalating discrepancies, unplanned deviations from schedules, and planned changes that may need to be incorporated such as new job allocation to the nearest available driver.

Host TMS or scheduling software is updated, automating the POD and debrief process. As a secure web based application, there is no software to install or capital purchase costs, just a monthly fee and/or pay-as-you-use finance model.

• For operations in need of real-time visibility of deliveries and collections with electronic capture of times and drop / collection details without waiting for drivers to return paperwork, and without investing in expensive in-cab or hand-held hardware.
• For operations with subcontractor fleets that can not justify deploying hand-held devices.
• For manually run operations, this solution will help to automate, reduce costs and improve customer service.
• For operations needing basic tracking of actual versus planned, an indication of vehicle location, and ability to send schedule amendments and new job details.

Key Benefits

• Delivers all of the key benefits of more expensive hand-held systems, without capital investment.
• No software set-up or costs, and minimal training.
• Works using any phone, making it available to subcontractors as well as own fleet drivers without having to deploy expensive kit.
• Real-time electronic notification of site arrival and departure times.
• Reporting of items dropped/collected with automated escalation of discrepancies and follow-up actions.
• System intelligence — automatically knows the status of each driver against schedule based on last call.
• Basic vehicle tracking including journey start and end times, on-site times, and hours operated.
• New job despatch / accept facility.
• Eliminate the manual debriefing process.
• Call transfer facility to the transport office.
• All calls recorded with full audit trail.
• Lone worker / panic alert facility.

Standard report options:

• Journey summary
• Vehicle timesheet
• Items delivered / collected and discrepancies
• Driver and / or customer comments
• Name of signatory
• LBS Requests (Locations)

Information Visibility

Reporting

A range of report options are available as standard. Bespoke reports can be scheduled via email either daily, weekly or even monthly, with the added benefit of being able to receive the report in standard Excel, HTML or XML format so that you are in full control of the information that this solution offers.

Alert Management

Includes escalation of discrepancies, unplanned deviations from schedules, pre-notification of late arrival to customer, driver panic alert management, via SMS, automated voice call, or email.

Web Based

All functionality is available via a web browser, allowing you to use the system from virtually anywhere, and also removing the need to install and update additional software on to your computer.