CHORD

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CHORD is a very simple, low cost Supply Chain execution solution that automates the progression and tracking of Deliveries & Collections.

The solution enables any driver, whether employed or subcontracted, with any mobile phone, or with access to a landline, to use it without any additional hardware or software and minimal training.

Integration with your existing Traffic Management (TMS) or scheduling system provides CHORD with precise details of driver schedules. System intelligence tracks the status of each driver’s journey from the start of the day through each visit to the end of the day.

CHORD operates through use of a single telephone number and each time a call is made, the system uses voice prompts to guide the driver through a work flow, customised to your operation. The driver is asked to enter specific information using the keys on their phone. It can record audio files to support proof of delivery and conversations between the driver and the traffic office. It is also capable of transmitting SMS texts which can be enabled depending on requirements.

CHORD provides real-time visibility and status reporting over the entire fleet (including sub-contractors) and facilitates proactive management. It automatically identifies runs which are in danger of not meeting scheduled delivery times and escalates these such that the traffic officers workload is simplified and reduced; allowing them to proactively manage your customers expectations.

Discrepancies are recorded before the driver leaves site, giving Customer Services immediate notification and the opportunity to speak to the customer to resolve any issues - often before they are made aware of the problem from their own staff.

As a secure web based application, there is no software to install or hardware purchase costs, just a monthly fee.

Why CHORD

• Delivers dynamic visibility of each drivers progress.
• Automatic capture of arrival & departure times.
• Electronic capture of signatures without awaiting receipt of the paperwork via smartphone/dedicated hardware.
• Downloadable “App” enables sub-contractors to integrate with the system as effectively as your own staff.
• For manually run operations, this product will help to automate the operation, reduce costs and improve customer service.
• Full vehicle telemetry option.

Information Visibility

• Reporting - A range of report options are available as standard. CSV export of any data is possible, allowing manipulation in Excel, you are therefore in full control of the information that this solution offers.
• Alert Management - Includes escalation of discrepancies, unplanned deviations from schedules, pre-notification of late arrival to customer, driver panic alert management, automated voice call, or email.
• Web Based - All functionality is available via a web browser, allowing you to use the system from virtually anywhere; removing the need to install and update additional software on your computer.

Key Benefits

• Delivers all of the key benefits of more expensive hand-held systems, without capital investment.
• No software set-up costs, and minimal training.
• Works using any phone, making it available to subcontractors as well as own fleet drivers
• Removes requirement to deploy expensive equipment.
• Real-time electronic notification of key events, including site arrival and departure times.
• Reporting of items delivered/collected with automated escalation of discrepancies and follow-up actions.
• System intelligence - automatically identifies the status of each driver against schedule, based on work flow & last call.
• Basic vehicle tracking including journey start and end times, on-site times, and hours operated.
• New job despatch/accept facility.
• Eliminate the manual debriefing process (with our un-manned debrief station option).
• Call transfer facility to the transport office; with all calls being recorded providing full audit trail.
• Host system feedback option.
• Standard report options:
  • Journey Summary - Items Delivered/Collected & Discrepancies
  • Vehicle Timesheet - Driver and/or Customer Comments