Candi - Data Capture, Market Research, Audit

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Candi™ is a simple, low cost solution that automates electronic collection of data in real-time.

All that is required to use the service is a telephone, often a mobile when collecting data out in the field. No further equipment is required. The solution is usually used in circumstances where a limited range of responses exist to a predefined set of questions, enabling the user to call a designated telephone number before using the keys on their handset to record responses to synthesized voice prompted questions.

A secure web based management interface not only enables live management of the data as it is captured, but also offers the ability to update questions simply by re-typing any revisions and the voice prompts are automatically updated. In addition, voice messages can also be recorded by users to populate any comments fields.

Why Candi™?

• For operations in need of real-time visibility of data being captured in the field without having to wait for the return of paperwork and without having to invest in expensive specialist hardware.
• For simple requirements where questions have relatively fixed response options, with additional capacity to record voice comments.
• For operations using temporary or subcontract staff that cannot justify deploying hand-held devices.

Key Benefits:

• The service will work in any location where there is a mobile signal or land line connection, making it available to temporary or subcontract staff without having to deploy expensive kit or manage a paper trail.
• Immediate data transmission to back-office systems.
• Real-time automation of follow-up actions, alerts etc via email, SMS or synthesized voice call.
• System intelligence – if integrated with back-office scheduling software, automatically knows the status of each user against schedule based on last call.
• Low cost, with no software or additional hardware to purchase.
• Eliminates paper trail, collation, manual re-keying and scope for loss or manual error.
• Basic tracking to include start of day, end of day, times on-site etc.
• Call transfer facility to a designated helpline number or customer services.
• Rapid deployment.
• Simple to use , very limited training required.
• Can be used by anyone with access to a phone.
• Can be restricted to authorized telephone numbers to ensure security.
• Full audit trail.
• Panic alert facility.

Information Visibility:

Reporting
A range of report options are available as standard. Bespoke reports can be scheduled via email either daily, weekly or even monthly, with the added benefit of being able to receive the report in standard Excel, HTML or XML format so that you are in full control of the information that this solution offers.

Alert Management

Includes escalation of identified issues, unplanned deviations from schedules, pre-notification of late arrival to customer, panic alert management, all via SMS, automated voice call, or email.

Web Based

All functionality is available via a web browser, allowing you to use the system from virtually anywhere, and also removing the need to install and update additional software on to your computer.